Empowerology

People, Relationships & Conflict - Improving Interpersonal Effectiveness

Description

Do you want to understand people more in order to be more interpersonally effective in teams, as well as developing specific strategies for managing conflict situations? Our ability to get on with our peers and behave in a productive, respectful fashion is one of the key determinants of organisational performance. This course delivers an advanced understanding of how people are wired, what motivates their behaviour both normally and under situations of opposition or conflict and how to deal with this. Equally, self awareness is a key goal to increase effectiveness.

Content

People - strange fruit indeed
Self esteem & its impacts on....everything!
Motivations of behaviour - our wiring
Recognising people's wiring
Seeing the world through different coloured spectacles
Harnessing the strength in behavioural diversity
Understanding natural motivation in the workplace
Problem solving, constructively
Communication skills that promote clarity & respect
Creating low conflict environments
Understanding unwarranted conflict
Recognising the early stages of conflict
Strategies when you find yourself in conflict
Dealing with emotionally charged situations
Restoring effective working relationships

Benefits and objectives

Understand what makes people tick - their wiring
Appreciate the strengths in diversity
Learn to recognise different wiring & its impact
Create a harmonious environment with respect
Spot the early signs of conflict
Appreciate and recognise the different stages of conflict
Gain strategies to effectively deal with conflict

Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating and enjoyable

Taking This Forward

If you would like more information or wish to discuss bringing us into your organisation, please contact Dean Kellogg on 01332 821266 or email

Email this page to a friend Print this page